1. Android Central Question's Avatar
    Hey guys,
    Recently, in my mother's Samsung galaxy s5, this message showed when i tried to oppen settings/bluetooth, "unfortunately, the android.process.media has stopped."I saw a video on how to fix it. the method was to disable google sync, media storage and download manager and then clear the data of media storage and download manager.then restart the phone and enable them. But all the pictures in the gallery, the music, ringtones and documents are lost. I managed to get back the photos in the gallery, but the ringtones, etc.. are still missing. pls help me get it back.
    10-04-2017 08:46 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Are you talking about custom ringtones that you downloaded, or preinstalled ringtones? If they're custom tones, do you know where they were saved?

    Use My Files to look in the /Ringtones directory. If they're not there, then also look in the /Download directory. Look in the actual directory (i.e., within the folder structure), and not just the general "Download" category that might be on the main My Files screen).
    10-04-2017 04:11 PM

Similar Threads

  1. Why not work my data in lenovo k8
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 10-04-2017, 04:42 PM
  2. why cant i keep photos on my phone so i can print them off when i want.
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 10-04-2017, 04:12 PM
  3. Why can't I connect to airport Wi-Fi networks? (Pixel XL)
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 10-04-2017, 09:46 AM
  4. How to change my keyboard
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 10-04-2017, 08:16 AM
  5. How to fix this in Google assistant Voice wake up?
    By Android Central Question in forum Ask a Question
    Replies: 0
    Last Post: 10-04-2017, 07:55 AM
LINK TO POST COPIED TO CLIPBOARD