1. Android Central Question's Avatar
    Recently I was given a Samsung Note 5 from a family member. The phone was reset and activated but I could not get past the Google login page. The page asked for the previous owner's email and password. I entered the correct email and password but it keeps saying I can't login due to an "unknown error" it told me to try again after 24 hours so I did and the same thing happened. I tried again another 24 hours later and nothing. I already activated the phone and paid for the service and I can't even use it. Please help!!
    10-05-2017 11:40 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! You're saying that you entered the correct email and password of the previous owner? Have you confirmed that with the previous owner? Make sure they didn't change their Google password within the last 24 hours.
    10-05-2017 11:33 PM

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