Samsung j5 factory-reset itself

  • Thread starter Android Central Question
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A

Android Central Question

I was using my phone, put it down for a minute and when I picked it back up it was performing a factory reset. No-one touched it, and I didn't press anything. Then, while I was re-installing all my apps, it did it again; my phone suddenly just restarted and when it came back on it was performing a factory reset.

Anyone know why this is happening?