1. weberKCK's Avatar
    I have a Samsung Galaxy 7 Edge and I have been getting random pop ups that direct me to the Google Play Store for the last couple of months. The first couple of times it happened I thought I had accidentally clicked something while I was in a game or on Facebook and then they weren't annoying enough for me to worry about but they've started becoming more frequent and I now have ads that take me into the internet and open a window for the Apple iTunes Store? I I have Lookout on my phone and I have scanned it's not picked anything up and I've read a couple of other threads but haven't found anything that works. I am trying to avoid doing a hard reset of my phone so any help would be appreciated.
    Attached Thumbnails iTunes and Play Store pop ups-9397.jpg  
    10-12-2017 07:42 PM
  2. Chris5483's Avatar
    You can confirm that they're not ads from apps or web pages?
    10-12-2017 07:45 PM
  3. brotherton_michelle's Avatar
    10-12-2017 08:10 PM
  4. weberKCK's Avatar
    I'm not entirely sure how to confirm that. They pop up randomly sometimes when I unlock my phone sometimes when I'm in the middle of a game of spades sometimes when I'm on Facebook sometimes when I'm in my Audible app it's very random but I don't know how to tell if they're from a specific app.
    10-12-2017 08:25 PM
  5. Chris5483's Avatar
    Well, I've never had one pop up in the Facebook app for me. It might be something else then hopefully others can weigh in.
    10-12-2017 08:37 PM

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