1. Tazsport's Avatar
    I have a Galaxy S6 that runs 7.0. It used to link to my Dell laptop via my USB that came with my phone. It doesn't anymore. I have gone through and updated the Driver, and done the USB debugging and neither worked. I decided to try to link via Bluetooth, but can only get my laptop to see my phone ( my phone doesn't see my laptop and I think it used to). My memory on my phone is almost full and need to move my photos. Any suggestions on what to try next? I have tried another USB cord and it still wouldn't connect. TIA
    10-13-2017 05:11 PM
  2. prestigiouswireless's Avatar
    You can download Air droid and transfer that way
    10-13-2017 05:18 PM
  3. Tazsport's Avatar
    Silly question, is this something to download on both devices? I ask because I don't know if I'll have the memory on my phone for it.
    10-14-2017 11:53 AM
  4. Rukbat's Avatar
    AirDroid is something you download to the phone. But if the laptop can see the phone, drag the pictures it sees on the phone to the laptop, then (once you make sure they're actually on the laptop by disconnecting the phone and looking at a few of the pictures), delete them from the phone.
    10-14-2017 12:19 PM
  5. Chris5483's Avatar
    It's far easier just to use Google photos on your phone and then upload them to Google photos online.
    10-14-2017 12:25 PM
  6. Tazsport's Avatar
    @Rukbat The laptop sees the phone, but the phone doesn't see the laptop using bluetooth. Can't get the laptop to see the phone using the USB.
    10-14-2017 01:03 PM
  7. Rukbat's Avatar
    The phone doesn't see the laptop probably because the laptop doesn't have a Bluetooth profile for file transfer. Try installing Samsung Smart Switch Windows on the laptop, then using USB. (And if a window pops up on the phone when you connect it to the laptop, set it for MTP.)
    10-14-2017 02:54 PM
  8. Tazsport's Avatar
    @Rukbat, that didn't work either, but I got my computer to settings changed for the bluetooth & am getting files transferred that way. Thank you!
    10-14-2017 04:53 PM
  9. Tazsport's Avatar
    @Rukbat, that didn't work either, but I got my computer to settings changed for the bluetooth & am getting files transferred that way. Thank you!
    10-14-2017 04:53 PM

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