[Donnie50]

My infinix hot 4 pro X556 dropped from 9% to 1% in less than a minute and then powered off & has refused to start-up again, i have tried starting it over & over again to no avail; i left it plugged to its charger all night yet no response.

PLEASE HELP.........right now am offshore & far away from the closest service center.

NOW THE REPAIR SHOP HAS SOLVED THE POWER ISSUE & THE PHONE COMES ON BUT IS ASKING FOR PRIVACY PROTECTION PASSWORD THAT I HAVE NEVER SET UP.
WHAT DO I DO NOW

[B. Diddy]

Welcome to Android Central! The battery may have failed -- you'll have to take it to a repair shop to replace. The only thing I can suggest is to press and hold Power for about 20 seconds to see if that turns it on.

[Rukbat]

And in the future, charge it when the battery has dropped to 40% - or turn it off. Lithium batteries are not deep-drain batteries.

[Donnie50]

yesterday 12:39 pm

thanks for this response, was very useful but am at another dilenma;

now the repair shop has solved the power issue & the phone comes on but is asking for privacy protection password that i have never set up.
Please what do i do now?

[B. Diddy]

Is that related to the SIM card? If you take out the SIM, does it still ask you for the privacy password?

[J Chongdar]

I have the same problem. What will I do now?

[Rukbat]

Donnie, check with the repair shop to see what password they put on it. (And, if necessary, get the law involved - putting a password on someone else's phone is unauthorized access to a computer.)

J Chongdar, a repair service put a password on your phone? Or you just can't remember it? (If the first one, do the same thing. If the second one, you're just going to have to remember it. There's no way around it. [It wouldn't be a very good security measure if there was one, would it?])