1. originalcheekygirl's Avatar
    Hi, I just received my phone today. And its Brand New, so I am trying to set the phone up, i enter my email address and everything and then it confirms everything is set up. I click next and the page 'just a sec' comes but never proceeds to the next step after.

    I would really like to sought this out myself and avoid returning the phone really!

    Any help would be appreciated!

    Thank you
    10-20-2017 09:49 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! When you say it's brand new, do you mean that it's in mint condition from a retailer, or is it just brand new to you, and the phone is refurbished?

    Try forcing a shutdown by pressing and holding Power and Vol Down for about 15-20 seconds. Then boot in Recovery and do a factory reset: SAMSUNG J500F Galaxy J5 - How to Hard Reset my phone - HardReset.info
    10-21-2017 03:48 AM

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