1. Android Central Question's Avatar
    I bought a phone with Metro Pcs originally on it but then decide to switch to T-Mobile. For a while it worked but I updated my phone yesterday and now it says that the SIM is invalid. I've been to both a T-Mobile and Metro Pcs store and both tell me to go to the opposite store for help. Is there anything I can do to fix this problem?
    10-22-2017 01:07 PM
  2. belodion's Avatar
    🙋
    Well, if those representatives of T-Mobile and MetroPCS cannot or will not help you - though you'd think they'd have some vague idea of what to do - then we shall have to.
    First, did you have to have the phone carrier-unlocked from MetroPCS, and if so, how was that done?
    10-22-2017 01:27 PM
  3. A Bochur's Avatar
    did you try the Sim in a different phone?
    10-22-2017 01:32 PM
  4. Jeffrey Pham's Avatar
    No, I have not yet tried the SIM in a different phone but I'll try that.
    10-22-2017 01:40 PM
  5. Jeffrey Pham's Avatar
    No, I did not have my phone unlocked yet, how would I do that?
    10-22-2017 02:00 PM
  6. Jeffrey Pham's Avatar
    No, it doesn't work in a different phone.
    10-22-2017 02:09 PM
  7. A Bochur's Avatar
    No, I did not have my phone unlocked yet, how would I do that?
    You said your phone worked with T-Mobile for a while? I'm not sure how that happened, if the phone is locked to metro pcs you usually wouldn't be able to use Tmobile.
    To unlock it see https://www.metropcs.com/terms-condi...ck-policy.html

    But from the fact that you said you never unlocked it, my guess is that you bought it used and it was already unlocked
    10-22-2017 02:19 PM
  8. A Bochur's Avatar
    If the Sim card doesn't work in another phone either, then it's probably an issue with the Sim. (Unless the phone u tried it in was locked) all Tmobile for a new sim and they should transfer your number
    10-22-2017 02:20 PM
  9. Rukbat's Avatar
    They can put a new SIM in the phone and change the SIM number in the account. (But in a store, not by phone - most of the phone "representatives" wouldn't even understand the problem, let alone have a solution.)
    10-22-2017 03:21 PM
  10. belodion's Avatar
    I believe that with improperly unlocked iPhones, the device will revert to its carrier-locked state after a software update, but I don’t know whether that happens with Androids.
    10-22-2017 03:37 PM
  11. mrluky60's Avatar
    You must take it back to metro and get it unlocked same thing happened to me, but they may not do it because your not the original owner.
    Laura Knotek likes this.
    10-22-2017 04:53 PM
  12. A Bochur's Avatar
    Try another Sim in your phone
    10-22-2017 09:45 PM

Similar Threads

  1. Text from PC solutions that actually work?
    By sd13 in forum Samsung Galaxy Note 8
    Replies: 7
    Last Post: 10-23-2017, 09:12 AM
  2. phone app keeps crashing ps crashing
    By mschmiechen in forum Google Pixel 2 & Pixel 2 XL
    Replies: 2
    Last Post: 10-22-2017, 09:26 PM
  3. Updated htc phone, changed WhatsApp format
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 10-22-2017, 06:46 PM
  4. Help! New phone. new app without me downloading it, cant be found in app list.
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 10-22-2017, 05:00 PM
  5. Why have my downloads disappeared?
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 10-22-2017, 01:36 PM
LINK TO POST COPIED TO CLIPBOARD