1. Android Central Question's Avatar
    hi,
    i have my huawei p9 lite (2017) for a week now and today my wife noticed that she doesn't here me well on the phone and that sound quality is bad (a lot of noise and crackling). i thought it was microphone hardware problem, but then we tested it and it turned out that the sound was bad with handsfree as well. what could be the problem?
    10-22-2017 01:59 PM
  2. jasonandrews25788's Avatar
    try sound recorder app and listen to it.
    10-22-2017 03:31 PM
  3. petar vrca's Avatar
    i already tried it and the same problem appears
    10-22-2017 03:58 PM
  4. Rukbat's Avatar
    There could be a defective part on the motherboard - that's about the only part that the mic and handsfree have in common. But it's covered under the warranty. (And if you're in the US, most carriers do a replacement if there's a problem within the first 2 weeks. Just call her on the replacement phone to make sure you didn't get another dud.)
    10-22-2017 04:08 PM
  5. petar vrca's Avatar
    thanks. i'm in Croatia and i think i don't have the option of replacement, but the warranty covers it. i just want to know is it possible that it is a software problem that i can handle myself before i take the phone to service.
    10-22-2017 04:14 PM

Similar Threads

  1. A5 2017 sound issues
    By Android Central Question in forum Samsung Galaxy A5
    Replies: 2
    Last Post: 02-02-2019, 05:20 AM
  2. Replies: 1
    Last Post: 01-12-2018, 10:28 AM
  3. A5 2017 sound issues
    By Android Central Question in forum Ask a Question
    Replies: 0
    Last Post: 10-21-2017, 08:32 AM
  4. why is my email not updating? my last update was on October 15, 2017.
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 10-20-2017, 01:02 PM
  5. My huawei p8 lite is consuming battery even if its turned off.
    By Android Central Question in forum Ask a Question
    Replies: 2
    Last Post: 10-20-2017, 12:20 PM
LINK TO POST COPIED TO CLIPBOARD