10-23-2017 10:00 PM
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  1. Android Central Question's Avatar
    Android Central Question
    I'm trying to unencrypt my z831 zte maven2 I have factory reset didn't help . also how do I remove the user and guest accounts on this phone as well
    10-23-2017 12:18 PM
  2. belodion's Avatar
    belodion
    Co-Ambassador Team Lead

    Have you owned the phone from new?
    10-23-2017 01:33 PM
  3. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! It sounds like you're trying to factory reset a phone that belonged to someone else. Contact that person and ask them to help you remove their Google account in order to do a proper factory reset.
    10-23-2017 10:00 PM
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