How do i remove the encryption on my phone a zte maven2 z831 and remove the user and guest accounts

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Android Central Question

I'm trying to unencrypt my z831 zte maven2 I have factory reset didn't help . also how do I remove the user and guest accounts on this phone as well
 
Welcome to Android Central! It sounds like you're trying to factory reset a phone that belonged to someone else. Contact that person and ask them to help you remove their Google account in order to do a proper factory reset.
 

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