1. Android Central Question's Avatar
    Hello,

    I did a factory reset and now can't login to google, Been in touch with google and this is the first time that they have heard of this problem.

    Which is, It tells me that it has had a unauthorised reset and to verify my google account which I type in my email address and then it goes to a captcha screen which I have to identify the letter ( just to make sure I am Human) No password, also If I say I can't remember the account details it is slightly better in that it ask for my name and then is tell me it is going to send the authorise code to a m@gmail.com certainly not my recovery email address. I have also emailed Samsung to see what they suggest.
    Does anybody offer any help or advice.

    Thanks
    10-24-2017 01:46 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Did this phone ever belong to someone else? If so, this sounds like Factory Reset Protection. You need to enter the Google account and password of the previous owner.
    Rukbat likes this.
    10-24-2017 03:11 PM
  3. jasonandrews25788's Avatar
    login with a pc.
    10-24-2017 04:44 PM

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