I am using a Samsung j7 prime from a MetroPCS store, and lately, I have begun having this issue. My app drawer button ( the circle with dots in it on my favorites dock) no longer contains any more than four or so apps
... it also comes up with no response results when I type an app in the search bar. When I hit enter, it takes me to the Google play store, to the app I searched for, where it allows me to then open the app ( because I have already downloaded apps that I try to search for in my app drawer). I recently tried clearing my cache partition, which did not work to solve this issue, then subsequently , I backed up my phone and performed a factory reset. This DID work temporarily, but after about 2 days, the app drawer is back to having no apps in it. Any suggestions or information would be greatly appreciated. Thank you!
... it also comes up with no response results when I type an app in the search bar. When I hit enter, it takes me to the Google play store, to the app I searched for, where it allows me to then open the app ( because I have already downloaded apps that I try to search for in my app drawer). I recently tried clearing my cache partition, which did not work to solve this issue, then subsequently , I backed up my phone and performed a factory reset. This DID work temporarily, but after about 2 days, the app drawer is back to having no apps in it. Any suggestions or information would be greatly appreciated. Thank you!
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