1. Roy Cullen's Avatar
    I am using a Samsung j7 prime from a MetroPCS store, and lately, I have begun having this issue. My app drawer button ( the circle with dots in it on my favorites dock) no longer contains any more than four or so apps🤔... it also comes up with no response results when I type an app in the search bar. When I hit enter, it takes me to the Google play store, to the app I searched for, where it allows me to then open the app ( because I have already downloaded apps that I try to search for in my app drawer). I recently tried clearing my cache partition, which did not work to solve this issue, then subsequently , I backed up my phone and performed a factory reset. This DID work temporarily, but after about 2 days, the app drawer is back to having no apps in it. Any suggestions or information would be greatly appreciated. Thank you!
    10-26-2017 07:40 AM

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