my xperia x system update shows its downloading but actually isnt can you tell me why?

[Android Central Question]

the software update keeps showing but when i try and update it shows downloading and this could download for hours but its not actually doing anything.

 

[B. Diddy]

Welcome to Android Central! This is the official system updater of the phone, right? Are you trying to download via wi-fi or mobile data? If wi-fi, have you tried different wi-fi networks?