1. Android Central Question's Avatar
    Every time I try to open the play store it crashes instantly and I get the pop up "Unfortunately, Google Play has stopped" I tried restarting my phone, resetting app data, clearing cache. Yet nothing works.
    11-03-2017 04:35 PM
  2. Dasein's Avatar
    I am also having this problem. I have a Pixel and the problem seems like it might have begun after downloading Oreo 8.1.
    11-03-2017 09:59 PM
  3. B. Diddy's Avatar
    Every time I try to open the play store it crashes instantly and I get the pop up "Unfortunately, Google Play has stopped" I tried restarting my phone, resetting app data, clearing cache. Yet nothing works.
    Welcome to Android Central! Which phone? Are you also on the 8.1 beta, like @Dasein?
    11-03-2017 10:05 PM
  4. Dasein's Avatar
    By the way, in my case the crash occurs after I click on "Read More" from within an app description. clearing the cache will fix it for one instance only and then back to crashing.
    11-03-2017 11:33 PM
  5. B. Diddy's Avatar
    Did you also clear the app data from Google Play Store in the app manager?
    11-04-2017 07:15 PM
  6. Dasein's Avatar
    Yup. Tried that also.
    11-05-2017 12:54 AM
  7. B. Diddy's Avatar
    I guess it could be an 8.1 issue. Does it happen in Safe Mode as well?
    11-05-2017 01:14 AM
  8. Dasein's Avatar
    This issue appears to have been resolved with the most recent beta release.
    12-03-2017 06:41 PM
  9. kipper25's Avatar
    I was hoping to find the answer here... I just started having this problem today...not sure what triggered it. I have a HTC U11. Android version 8.0.0. I cleared the app data, cache, and reset app preferences, disabled/enabled Downloads system app, booted in safe mode, and nothing is working. Play store keeps crashing only when I search for an app. I was able to fix it earlier by doing these things, but it's not working again and I can't figure out how to fix it. I also checked for updates for the phone's system, but it says there are no updates.
    01-02-2018 11:58 PM
  10. Jay Gamblore's Avatar
    I'm having the exact same issue with my u11 since Oreo update. Be great to avoid reset. Wtf
    01-05-2018 06:42 PM
  11. Elias J's Avatar
    I've only just done the update on my HTC u11 and same problem. Headphone control is stuffed too. I have wired beats solos and now can't control volume or skip. Apparently htc have a app for the adapter called 'audio jack tool kit' or something like that but now I can't download it or anything for that matter on google play thanks to this fantastic update. Anyone else have the headphone issue?
    01-15-2018 10:35 AM
  12. Chas Seadon's Avatar
    Yep me also HTC10 running Android 8 instant crash opening play store.... Google developers you need to fix this...
    02-23-2018 04:28 PM
  13. Mtpleasantsc's Avatar
    HTC10 sme problem after Oreo update. I tried everything I've read and also did a factory reset worked for awhile and then it staTred closing again with the same message
    03-06-2018 09:12 PM
  14. anon(10439535)'s Avatar
    Started seeing the same issue with my Pixel 1 today as well. Store was working fine yesterday. clearing data did nothing and neither did the pending April security patch that I saw today as well. If anyone has a reasonable solution, feel free to share.

    EDIT: turns out I must've unknowingly activated a block on AppLock that blocked my access and have now turned it off. AppLock users should check their settings in case this happens.
    04-03-2018 01:35 AM
  15. Daalar's Avatar
    Since my galaxy tab a updated to 8.1.0, games keep running out of memory then crashing. Constantly.

    I know it is running out of memory due to the games inability to keep rendering graphics properly in games over time. (Anywhere from 5-20 minutes with some crashing every 2-3 minutes when they ran perfectly for hours before the 8.1 update)

    This is the newer galaxy tab a with 2gb ram and 32gb storage and not the old 1.5gb ram tablet
    01-16-2019 08:57 PM
  16. B. Diddy's Avatar
    Since my galaxy tab a updated to 8.1.0, games keep running out of memory then crashing. Constantly.

    I know it is running out of memory due to the games inability to keep rendering graphics properly in games over time. (Anywhere from 5-20 minutes with some crashing every 2-3 minutes when they ran perfectly for hours before the 8.1 update)

    This is the newer galaxy tab a with 2gb ram and 32gb storage and not the old 1.5gb ram tablet
    Welcome to Android Central! Since this thread's original question was about the Play Store crashing, I suggest you create a new thread about your issue. Thanks!
    01-17-2019 12:14 AM

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