Why is my safelink phone not allowing me to send messages?

I had an old safelink that I could text, call, and get access to the internet from. It recently started breaking so they sent me a replacement phone. I got it activated but there is something wrong. I am supposed to get free text,call, and data because I qualified for their program. The phone will let me call but it won't let me use the data or use the texting. It says that message blocking is active. On the old phone it never did this. This is the one phone for my household to use and I need it to properly function.