1. Android Central Question's Avatar
    I received the Pixel 2 XL for 3 weeks. The fingerprint sensor is not as good as the one on Nexus 5x which I owned for 18 months.
    I registered 4 different fingers. Sometime it is hard for me to unlock the phone. I have to clean the sensor or enter the pass code to unlock the phone. Sometime cleaning the sensor won't help.
    I have some third party apps which use fingerprint to log me in. It is very hard to use the fingerprint for those app. I can say it works one for over 30 times retrieve.
    These apps are for banking purposes. Does anyone have some issue?
    11-14-2017 05:30 PM
  2. A Bochur's Avatar
    i would suggest you re-register your fingers again, but this time keep moving them in different directions instead of doing the same way.
    11-14-2017 07:20 PM
  3. uome5dollars's Avatar
    I have the same issue. For me, the finger print scanner works perfectly when I unlock the phone, but not for 3rd party apps. The only ones that work 99% of the time are Dropbox and Google wallet. But everything else, like PayPal, Venmo, etc., doesn't work right. I usually get locked out and have to type in my password.

    I'm hoping it's a software issue that can be fixed in an update. For now, I might try a factory reset.
    11-19-2017 05:27 PM
  4. Itachi737's Avatar
    I don't know about 3rd party apps but mine does not work 5% of the time when it try to unlock my pixel 2 xl and when it doesn't it won't work until it locks me out and I have to enter the pin then it works again.
    11-19-2017 07:40 PM

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