Why won't my Criminal Case app load?

[Android Central Question]

I have played criminal case on my old htc one m8 with no issue. I had to get a new phone and went with the pixel 2, and I have not been able to get it to load. I open the app, it connects to FB, then goes to the please wait page and just stays there. I have uninstalled/reinstall, nothing works.

 

[Rukbat]

Did you update to the latest version, or did you install the old M* game on the Pixel?

Some apps are written differently for different versions of Android (and an old version may not work on a newer version)..