1. Android Central Question's Avatar
    Hi I have a Galaxy S7 with a broken screen, i am still able to unlock the phone via Fingerprint.

    I want to recover contacts that has been saved locally on the device by mistake.

    Before i was able to access the files on the phone by plugging it in and the device being in USB Storage mode, after installing SideSync and various other recovery programs like Dr.fone the device is still detected but i am unable to access the files on it (emtpy folder when plugging it in.)

    Since i can still unlock it i have my hopes up.
    Developer is not enabled.

    Any ideas?

    Regards
    Dumbass without proper backup.
    11-24-2017 09:15 AM
  2. chanchan05's Avatar
    The phone needs to be unlocked for the USB storage to be visible to a computer.

    Have you used Sidesync before? If not you could be out of luck. You need to enable some things onscreen for it to work the first time.
    11-24-2017 09:22 AM
  3. goatfish's Avatar
    I hadn't set it up before, unfortunatly i think that problem turned the phone from USB to media Device, tried uninstalling all the programs and rebooting the computer but it still recognizes it as a media device.
    Tried finding regkeys to change it back to USB Storage but no luck so far.
    11-24-2017 09:31 AM
  4. chanchan05's Avatar
    S7, and Android in particular does not have USB storage mode, not since Android 2.3. All newer ones direct to media devicr.

    At this point seems your only choice is to repair the screen without doing a reset.
    11-24-2017 09:35 AM
  5. goatfish's Avatar
    Strange, I was able to view the files and folders on the device via Explorer!

    Shame MHL doesnt work on the S7 as i have an adapter
    Thank your for your help.
    11-24-2017 09:52 AM
  6. chanchan05's Avatar
    Strange, I was able to view the files and folders on the device via Explorer!

    Shame MHL doesnt work on the S7 as i have an adapter
    Thank your for your help.
    Media Transfer Protocol allows you to view files via Explorer.
    11-24-2017 10:03 AM
  7. goatfish's Avatar
    Do you know if there is any way to get back into that mode without access to the screen?
    11-24-2017 10:19 AM
  8. chanchan05's Avatar
    Nope. And even if you do, the contacts and messages storage drive is not visible via that method.
    11-24-2017 11:06 AM

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