I've slow charge and battery drain on Xperia XZ1 and don't know why?

[light0092]

I bought a XZ1 6 days ago, I’ve battery charge and drain issues…
I downloaded an app called AccuBattery to keep an eye on charge times and drain times and those are the general results.

For example, with a quick charger, to charge the battery 40% takes 2 hours.
When not using the phone(idle) the battery drains an average of 2.5% hour or more.

I’ll provide any information that is needed, just tell me what’s needed, and I’ll provide it…

Things I’ve tried: A new sim-card for the phone… installing the AccuBattery app but I’m not sure what to look for other than the stats that show charge time and drain in the history tab.

 

[chanchan05]

The drain could be fine depending on setup. My setup drains the battery by at least 3% per hour and could go up to 10% per hour depending on what I'm running. I know it isn't faulty because when I give my phones to my mom they suddenly last 2 days on a single charge with her setup.

The charger is a bit more problematic. Do you have a different charger you can test?

 

[light0092]

Would you believe it normal for Facebook Messenger, Skype, Spotify and OneDrive/Word to be enough to drain the phone? I installed those. If it's normal then I suppose I can put up with it. Just confused as my Z5 doesn't drain as much.

I have the original charger that came in the box, and a quick charger I bought from the store. Both chargers take a very long time to charge the phone.

 

[chanchan05]

I can't say. I have all of those except Skype and mobile data always on, and more apps that run in the background still. My battery drain drops to less than 1% per hour with data off.

I'd try a different charger still from those that you have. If that still doesn't work, a factory reset to see if it charges faster. If still no, I'd get a replacement.

 

[light0092]

I tried another charger to no luck, I did a factory reset and it didn't resolve the charging issue, so I brought the phone back to the store and it was replaced with a new phone, apparently a fault. There is no charging issue with this replacement phone

However with the replacement phone the battery drained at above 4.0% per hour on idle during night with same apps but I had a android update which was the only difference. So, I went to a phone repair shop for advice, they did "reset apps preferences", and installed greenify and enabled aggressive doze with apps in a white list thing. And data saver is on with a setting that apps ignore the saver, like Skype and Facebook Messenger. Whatever these things did/do, according to the battery monitor, it's draining around 5-6% only over night in total

I'm just mentioning this in case it can help others with the battery drain issue. Also thanks for the responses on this topic.