1. Android Central Question's Avatar
    We need to get into her phone but the factory reset will not let us without the ID and Password
    11-30-2017 09:36 PM
  2. Tim1954's Avatar
    Yup. And that's how it will remain. That is a security measure in case you phone gets stolen and the thief tries to bypass it by resetting.
    I don't know why ppl keep doing that, factory reset is an act of desperation and only to be done when all else fails.
    In any case, perhaps a phone shop may be able to help once you provide credentials...
    11-30-2017 10:41 PM

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