1. Android Central Question's Avatar
    A few days ago my fingerprint reader on my Verizon Unlocked LG G5 cell. Like others on this forum I too have noticed under settings the entire fingerprint option is missing. Did a factory reset and it still hasn't returned. I can't think of any updates or things that have changed since I set up my fingerprint other than I was recently a victim of a malicious virus on Facebook but I believe I had this issue long before I was hacked. If anyone knows how to fix this or what could have caused the whole function to dissappear I'd love to know anything on people's ideas or opinions. Thank you, Ronda Nessler Brunner
    clintlalonde likes this.
    12-08-2017 01:14 AM
  2. Rukbat's Avatar
    1. A factory "reset" doesn't restore the phone to the factory reset, it removes anything you've added since it came out of the box. If something's missing, a factory reset won't add it.

    2. Bring it to a Verizon store and ask them for help. They may be aware of some problem and how to fix it.

    3. You do still have a PIN or Password or pattern lock on the phone, right? The entire option in Settings shouldn't be gone if you, say, changed it to swipe or none, you just can't use fingerprint unlocking without some security option for the lock screen.
    12-08-2017 02:11 PM
  3. mustansir1988's Avatar
    Hi
    Try this solution
    Power off your G6. Press down the volume up and down key while powering it back on. You'll enter another mode where it shows IMEI number etc. Power your G6 back on normally and you'll see the option reappear. It worked for me.
    10-25-2018 11:20 PM
  4. clintlalonde's Avatar
    Same here. I have unlocked LG G5 and have been having problems with the fingerprint scanner intermittently working correctly. I wanted to go into settings and disable fingerprint scanning, but cannot find the option anywhere in the settings. Something has happened and that setting is gone from my phone.
    10-30-2018 10:11 AM

Similar Threads

  1. How do I extend the life of my s3?
    By ld5596 in forum Samsung Galaxy S3
    Replies: 3
    Last Post: 01-04-2018, 02:49 PM
  2. why is my tablet keep on installing app and not get finished
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 12-08-2017, 03:04 PM
  3. i am backing up my android data with a .backup file but there are errors
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 12-08-2017, 03:44 AM
  4. How do I get to my clip tray on Android
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 12-07-2017, 11:44 PM
  5. Stock Android is freezing my phone more and more?
    By Android Central Question in forum Ask a Question
    Replies: 1
    Last Post: 12-07-2017, 11:36 PM
LINK TO POST COPIED TO CLIPBOARD