1. Android Central Question's Avatar
    my j5 10 months old just froze while I was texting , battery non removable and it was working perfectly is this a factory fault?
    12-08-2017 03:39 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! You can force a shutdown by pressing and holding Power and Vol Down for about 15 seconds. Then power back on normally. If it works fine, then it was presumably some glitch caused by an app -- if it happens again, you may need to start uninstalling apps one by one, starting with your most recently installed app.

    For good measure, it's a good idea to do a cache partition wipe: SAMSUNG J500F Galaxy J5 - Recovery Mode - HardReset.info
    12-08-2017 02:51 PM

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