06-09-2019 08:34 AM
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  1. Android Central Question's Avatar
    On my Samsung Galaxy S4 I can receive emails, create and send new emails, but I can't reply or forward any emails. I get the following - "loading messages." It cycles continuously. I've tried the following: deleted cached data for all apps; deleted and then added back my email account. No help. Same problem occurs whether I'm home or at work.

    Thoughts/suggestions?

    Thanks,

    Gary
    Dtalitho and mdejewski like this.
    12-13-2017 11:16 AM
  2. Mommy P's Avatar
    Had this problem today and found the answer on another forum- totally solved my issue. It's a December 5th update to your Android System Web Viewer. Go into settings- app manager- Android System Web Viewer, and depending on your phone, either uninstall updates, or if that option isn't available, disable the app. Restart your phone, and everthing works like it should again. Just make sure you have auto updates turned off or it will happen again. I assume they'll have a fix sometime soon, at which point we can maybe update it without worrying?
  3. Christine Davis1's Avatar
    Have exactly the same problem, also on Galaxy S4, started happening at lunchtime today as well.

    Anyone no what has changed or how to rectify it?

    Also noticed, if you hit the back Key, the loading messages vanishes, and it seems to allow you to type, but the text does not appear on the screen.
    Dtalitho and mdejewski like this.
    12-13-2017 05:49 PM
  4. Dtalitho's Avatar
    Mine stopped working today also, as of first thing this morning. 7am Pacific time. Samsung note edge. What do we do... Must get fixed!!!!
    12-13-2017 07:56 PM
  5. Mommy P's Avatar
    Had this problem today and found the answer on another forum- totally solved my issue. It's a December 5th update to your Android System Web Viewer. Go into settings- app manager- Android System Web Viewer, and depending on your phone, either uninstall updates, or if that option isn't available, disable the app. Restart your phone, and everthing works like it should again. Just make sure you have auto updates turned off or it will happen again. I assume they'll have a fix sometime soon, at which point we can maybe update it without worrying?
    12-14-2017 11:13 AM
  6. Christine Davis1's Avatar
    Thanks for the help, yes that fixed the problem.
    12-14-2017 07:50 PM
  7. Thom24U's Avatar
    Thank you Mommy P. This helped!
    12-18-2017 11:13 AM
  8. Melbamandy's Avatar
    Genius! Thank you, and everyone here, for letting me no 'it's not just me'! : D
    12-18-2017 06:23 PM
  9. Tonginator's Avatar
    Awesome Mommy P this worked on my Note 3 on Android 5.0. it was driving me insane. Thank you so much !
    12-19-2017 11:34 AM
  10. Suhier Al-Ahnomi's Avatar
    had the same and problem is solved, thanks a lot Mommy P .
    12-20-2017 09:10 AM
  11. Michael Bodine's Avatar
    Same trouble with a Note 4. Disabled the Web View, and, fyi, for those of you unsure, it asks you if you want to restore to the factory default. Say yes to that, and all works thereafter. It wasn't even necessary to reboot the phone. Once WebView had reverted to the original version, all was good.
    12-20-2017 03:04 PM
  12. Grumelda's Avatar
    MommyP's fix worked fro me. Thank you!
    12-20-2017 08:16 PM
  13. t7c's Avatar
    how do you turn off auto updates? The solution to uninstall updates to webview worked.
    12-20-2017 08:47 PM
  14. jtriano1's Avatar
    Thank you! Worked for me.
    12-22-2017 05:06 AM
  15. Geckotek's Avatar
    We were having the same issue on some Note 4s in our corporate environment. Solution above resolved the issue.

    Thanks!
    12-22-2017 09:28 AM
  16. buzzdiamond's Avatar
    Did the Mommy P fix and worked great, but now I can't edit my post's on Facebook. Anyone else have this issue after doing the Mommy P fix..?
    12-31-2017 11:39 AM
  17. walonge's Avatar
    When you attempt to discard you receive an option to "Save to Drafts."
    Place in Drafts, go back later and the email should have downloaded by then.
    Then I am able to reply and send.
    I realize this is only an option in the interim.
    01-03-2018 10:50 AM
  18. phlatlander's Avatar
    Just had this problem and MTS (Manitoba Canada) suggested this post on this forum. The fix worked.
    Thanks Mommy P.
    01-08-2018 02:17 PM
  19. derloopkat's Avatar
    This will unlock your keyboard and you'll be able to type again for the time being. After you dismiss "Loading messages" pop up, you're unable to type. So check out your notifications and you'll see "Select keyboard". In my case I have:

    • Google voice typing
    • Samsung keyboard


    I can see "Samsung keyboard" is selected. So just select Google and then Samsung again. After that, you can type again and answer the message right there.
    01-16-2018 05:14 AM
  20. ljduerden's Avatar
    Thank you, MommyP!

    Fix worked grand!
    01-26-2018 12:27 AM
  21. Dicksenior's Avatar
    Thank you Mommy, your fix worked great.
    01-30-2018 09:19 AM
  22. appninza's Avatar
    Try clearing catches. If problem exist, then remove that gmail account from your device and login again. Make sure that you have turned the SYNC on. Also, update your app from play store.
    01-30-2018 09:36 AM
  23. jtriano1's Avatar
    I disabled updates mid-December based on Mommy P's advice. Does anyone know if the app has been fixed for the problem? Have ignored all prompts to update since.
    01-30-2018 10:40 AM
  24. salek18's Avatar
    Had this problem today and found the answer on another forum- totally solved my issue. It's a December 5th update to your Android System Web Viewer. Go into settings- app manager- Android System Web Viewer, and depending on your phone, either uninstall updates, or if that option isn't available, disable the app. Restart your phone, and everthing works like it should again. Just make sure you have auto updates turned off or it will happen again. I assume they'll have a fix sometime soon, at which point we can maybe update it without worrying?
    Thank you!
    it solved the problem.
    01-30-2018 10:53 PM
  25. itajun's Avatar
    Mommy P, your are the bomb!! Problem finally solved! I've been fighting this problem for over a month, and our IT guy at work couldn't even figure it out.
    02-01-2018 07:49 AM
  26. rcfnpl's Avatar
    When I disable Web Viewer, I'm unable to print emails. But saving to draft and then replying is a good workaround. No, they haven't fixed Web Viewer yet.
    02-09-2018 02:53 PM
33 12

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