1. Android Central Question's Avatar
    I was given an new in the box Amazon fire tvstick with alexa voice remote, on set up I contected it to my wifi and then I get the updating message. after that it says>

    Amazon fire tv stick stuck at unable to update.

    now it gets stuck on that "unable to update" screen.

    Very frustrating as I've tried about 30 times to make it update but it dosen't work.

    Can anyone help me with this problem please

    Ps: already tried > Your Amazon Fire TV is frozen on the update screen. Restart your Amazon Fire TV by disconnecting the power cord for three seconds and then plugging it back in. An error message says the softwareupdate was not successful. Dosen't work

    Thanks so much
    Lexi
    12-13-2017 12:41 PM
  2. Hector F Silva D's Avatar
    I was given an new in the box Amazon fire tvstick with alexa voice remote, on set up I contected it to my wifi and then I get the updating message. after that it says>

    Amazon fire tv stick stuck at unable to update.

    now it gets stuck on that "unable to update" screen.

    Very frustrating as I've tried about 30 times to make it update but it dosen't work.

    Can anyone help me with this problem please

    Ps: already tried > Your Amazon Fire TV is frozen on the update screen. Restart your Amazon Fire TV by disconnecting the power cord for three seconds and then plugging it back in. An error message says the softwareupdate was not successful. Dosen't work

    Thanks so much
    Lexi
    i have the same problem, did you get a solution?
    12-26-2017 08:39 PM
  3. xh0st's Avatar
    have you manage to update?
    02-08-2018 02:19 AM

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