12-19-2017 03:28 AM
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  1. Android Central Question's Avatar
    Android Central Question
    I'm getting the error Google Play services is greyed out so can't enable it on the phone version 11.9.51/ Play store is running 8.4.19 that scrolls across the screen. tried all the force stop stuff cleane9 the cashe and data that I could find still not able to access playstore or online services won't let me update on the phone and I am nervous to do a factory reset and don't really know how PLEASE help
    Thanks
    12-18-2017 08:25 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Which phone? What's the exact error message you're seeing? Are you saying Google Play Services is actually Disabled, or is it just that the Disable button is greyed out?
    12-19-2017 03:28 AM
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LINK TO POST COPIED TO CLIPBOARD