[turidu21872]

i have tried to recover it but it is locked i have tried to request the unlock on LG web site and they say phone not supported to unlock i tried to remove the battery no good please i require help

[B. Diddy]

Welcome to Android Central! What do you mean by "locked"? How were you trying to recover?

Fastboot is usually reached by holding Vol Down and then connecting the USB cable, as described here: LG G5 AS992 - Fastboot Mode - HardReset.info. Are you saying that the fastboot menu keeps coming up when you try to power on normally?

[Rukbat]

1. Unlock on the site is to unlock the SIM lock, to use the phone on other carriers. (You need to have the phone fully paid for, and be on the carrier for a minimum amount of time.)

2. Do you mean that the phone is stuck on fastboot? (Just restarting it will start in normal Android.) Or do you mean that the bootloader is stuck on unlocked bootloader (in which case there's nothing you can do - once it's unlocked it stays unlocked.)