1. Android Central Question's Avatar
    Just tried using my phone yesterday for internet google search. Opening up Chrome I get a blank screen and cannot type anything in. Try opening a website and nothing happens. My apps work but phone is overall very slow and my battery is draining fast. I remember an update a few days ago was indicated. Is there a fix?
    12-20-2017 08:35 AM
  2. can3gxw's Avatar
    Welcome to Android Central!

    Can you try starting in Safe Mode and see if the problem persists?

    https://support.t-mobile.com/docs/DOC-28008

    Depending on what update you received, you may need to look at a factory reset. Be advised that you will lose all of your phone's data so make sure everything is backed up before you proceed. Sometimes an update will corrupt some other files and a reset is the only thing that restores it back to glory.
    12-20-2017 08:41 AM

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