1. Tgodwin90's Avatar
    I bought a Motorola e4 plus and it works fine most of the time, but it will eventually lose connection and will only use data at 3g speed- sometimes less, or no connection. I have to restart my phone just to get my connection back. This happens everywhere I go. My old phone never had this problem.

    My phone is a 7.1.1 android. Do 8 have to download old firmware, reinstall this firmware?
    12-30-2017 12:14 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Who's your carrier? Ask them if you can try a replacement SIM card.
    12-30-2017 12:19 PM
  3. Tgodwin90's Avatar
    My carrier is Verizon. Hate to hear that I might need a new Sim card. I bought a case you have to break to get to it.
    12-30-2017 03:58 PM
  4. B. Diddy's Avatar
    Before you break the case, see if the problem happens in Safe Mode as well.
    12-30-2017 11:41 PM

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