1. Android Central Question's Avatar
    In the most recent software update, my BLU VIVO XL is not functioning properly. I lost complete access to the Home button and Windows button on the bottom of my phone. I am only able to exit screens and apps my utilizing the back button. (Not fun) My phone is not allowing me to download new apps. I receive the download pending on the play store. (Storage available) Any advice?
    12-31-2017 11:59 AM
  2. Rukbat's Avatar
    I am only able to exit screens and apps my utilizing the back button. (Not fun)
    Maybe not fun, but the right way to do it. "Exiting" an app by using the home button leaves the app running, using battery.

    That said, the update has a problem. Back up everything (see Backing up an Android Device), then take the phone to your carrier's store and see if they can help you. Otherwise you're going to have to contact Blu, or find the older ROM and flash it yourself.
    12-31-2017 05:14 PM

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