1. Android Central Question's Avatar
    Hey guys,

    I got my Google Pixel 2 just one week ago and I already experience some issues with it. So I have a problem I can't download things from my Playstore/Browser or in general anything anymore.

    It happened already once, but I did a factory reset and the issue was gone. Now after setting everything up and using my phone for 1 week it came again (today).

    Things I've already done:

    - "Reboot the phone" (it worked after the restart but after few minutes I can't
    download anything again)

    - "Clear Cache/Data from Play store/Play service and Download Manager" Didn't
    work at all

    - "Uninstall Play Store updates" (It worked actually once but then it automatically
    updated it to the newest Play Store version and the download was pending
    again)

    - "Resetting all app preferences" (It helped after a restart but after few minutes I
    can't download things again

    - "Toggling on/off airplane mode and Wifi", I did that but didn't work at all

    My suspicion:
    I read somewhere it's duo app preferences so cleaning cache won't do anything. I think the issue is either my "Download Manager" or some "Google Apps". I really don't know. Maybe it's even my Wifi, but when I go to Wifi settings it says the connection is good.

    Factory Reset may help, but the issue will probably come to 99% again after few days. (Please, I don't want that kind of solution!)

    I can't download things at all and this issue is really bugging me. Oh, by the way, this is my first Android phone, so I'm not that experienced with the OS.

    I appreciate any kind of help which makes my experience for Android much better.

    Happy New Year.
    12-31-2017 12:28 PM
  2. Rukbat's Avatar
    First, back up everything (see Backing up an Android Device). (Copy the backups to a PC, laptop or large enough USB drive.)

    Then contact Google (or whoever you got the phone from) and ask for a new one. A phone shouldn't break after one week.
    12-31-2017 04:21 PM

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