1. Android Central Question's Avatar
    I have reset it and put my google password and email address in it and it still will not let me in what can i do to get into ny phone
    01-06-2018 05:31 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Is this your phone? Did you get it used from someone else? If so, did they properly remove their Google account prior to the reset? That has to be done in order for the reset to be considered authorized. Otherwise, Google's Factory Reset Protection will kick in, and after the reset is done, it will prompt the user to enter the previous Google account's name and password. There's nothing we can do to help you with that, since it's a security measure.
    01-06-2018 07:57 PM

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