1. Android Central Question's Avatar
    I tried to save something I wrote. I messed around and hit the lock option. It then tells me to unlock it but when you press it it asks for a password. I never set up a PW so how do I fix this.
    01-09-2018 10:11 AM
  2. Dano1200r's Avatar
    Did you try hitting enter with a blank password spot? Can you reset it if not?
    If it's the Samsung app, are you using the right password?
    01-09-2018 10:19 AM
  3. B. Diddy's Avatar
    Welcome to Android Central! I assume this is the LG QuickMemo+ app. You or somebody else must have created the Content Lock password. If you don't know it, you're probably stuck. This help page notes that the only way to reset the password is to do a factory reset, which of course will wipe the phone. Enable or disable Content lock on your LG X power | Boost Mobile
    01-09-2018 10:22 AM
  4. Derpy Potato's Avatar
    Welcome to Android Central! I assume this is the LG QuickMemo+ app. You or somebody else must have created the Content Lock password. If you don't know it, you're probably stuck. This help page notes that the only way to reset the password is to do a factory reset, which of course will wipe the phone. Enable or disable Content lock on your LG X power | Boost Mobile
    Will this delete all of your memos? Because if it does, (which i'm sure it does, sadly) then that defeats the whole purpose
    09-19-2018 07:10 PM
  5. B. Diddy's Avatar
    Yeah, unfortunately the factory reset will wipe out your data (unless you backed it up somehow beforehand). That's one of the big problems with these manufacturer preinstalled note apps -- they typically don't sync anywhere, and they often don't have an easy way to do backups.
    09-21-2018 01:32 PM
  6. Rukbat's Avatar
    If you didn't set the password, someone else did, and it's to keep others out. If you set it, and forgot that you did, you're stuck. The whole purpose of a password is to make it so difficult for someone who doesn't know it to break into whatever - an app, the phone, a website - that what you get for breaking into it is a lot less than it cost to break into it. (Time on a supercomputer isn't free.)

    That's why everyone should run a password app, so as soon as you enter a password into anything, you also enter it into the password app. Then, 5 years later, when you don't even remember that you had the <whatever>, you look it up in the password app and bingo - there's your password.

    We did that back in the 70s, when people started writing programs requiring passwords (there were probably earlier programs that did, but I never ran into any before the late 70s). But that was for computers! Yep - and a tablet or phone is a computer - and some of them can even make phone calls. But 95% of the device is just a plain old computer, and should be treated the same as the one that locks you out of the server room at work unless you have a key, fob, or know the number to punch in. We're all walking around with computers now - but almost everyone thinks of them as phones/texting machines/social networking machines/ that happen to have some kind of computer-like functions.

    Then you forget that you put a password on something, or you forget the password, and that very important data, without which you're going to lose a very important court case, is gone.

    Turn your mind around and start thinking of that phone as a computer, and handle it the way you would handle any computer with valuable information on it. (Which includes backing up anything that might become important in the future. Cloud accounts are free - use a dozen different ones if you need to back up that much data. But the prime rule of computing is back-it-up.)
    belodion and B. Diddy like this.
    09-21-2018 04:06 PM
  7. Billy Carraway's Avatar
    Yes please help
    10-22-2018 11:14 AM
  8. Rukbat's Avatar
    Billy, read the posts above yours. All the answers you need are there.
    10-22-2018 11:31 AM

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