1. Android Central Question's Avatar
    When I'm on a call the other person I'm talking to says it's crackling and I sound far away.
    Shannon Freeman likes this.
    01-09-2018 06:50 PM
  2. belodion's Avatar
    A faulty device perhaps?
    It may also be worth speaking to your carrier.
    Shannon Freeman likes this.
    01-09-2018 07:41 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! Do you mean that the people on the other end of the call hear lots of crackling? If so, does it also happen when you use speakerphone, or a wired or Bluetooth headset?
    Shannon Freeman likes this.
    01-10-2018 02:13 AM
  4. Shannon Freeman's Avatar
    Yes, when I'm hooked to my car and speaker phone. I can't hear it but they can??? Well no matter of I'm hooked to bluetooth or not. Just all calls on the other end are cracking and say I'm far away.
    01-10-2018 06:45 AM
  5. Shannon Freeman's Avatar
    I have had this Note 3 for about 5 years. It has been a great phone until around December. Then the cracking started happening. I've checked the voice call under phone settings and it's unchecked. Next step please?
    01-10-2018 06:49 AM
  6. belodion's Avatar
    Two threads merged.
    Shannon Freeman likes this.
    01-10-2018 07:53 AM
  7. B. Diddy's Avatar
    I agree with belodion, it's probably a hardware issue. See if it happens in Safe Mode as well: https://support.t-mobile.com/docs/DOC-27712
    Shannon Freeman likes this.
    01-10-2018 11:00 AM
  8. Shannon Freeman's Avatar
    Thank yall for responding so quickly. I have my phone on safe mode and will try it. What does that mean exactly. And is it going to have that icon stay on my phone always?
    01-10-2018 11:31 AM
  9. Shannon Freeman's Avatar
    What does 2 threads merged mean. I am by no means a phone tech person lol
    01-10-2018 11:33 AM
  10. Shannon Freeman's Avatar
    Do I need to look into getting a new device?
    01-10-2018 11:33 AM
  11. Shannon Freeman's Avatar
    Ok I tried safe mode and it works but all my apps like messenger my games,etc are all unavailable!!
    01-10-2018 01:30 PM
  12. Dano1200r's Avatar
    Do you mean that now your phone works without crackling?
    Shannon Freeman likes this.
    01-10-2018 02:31 PM
  13. B. Diddy's Avatar
    Merging threads means that a Moderator took two duplicate threads from the forums and merged them together, so that we don't have two separate but parallel discussions going on.

    Safe Mode temporarily disables all 3rd party apps you installed. This can help narrow a problem down to something you installed vs a system or preinstalled app. Since the crackling stopped in Safe Mode, that implies that some app you installed is causing the problem -- but the challenge now is to figure out which app. Unfortunately, there's no easy way to do that, besides uninstalling apps one by one and seeing if the problem goes away after each uninstall.
    01-10-2018 03:15 PM
  14. Rukbat's Avatar
    If you installed a call recorder, try uninstalling that one, since it would have a direct effect during a phone call. (And I can tell you that almost no call recording apps work with a Note 3. Almost. Call Recorder is the only one I've ever found that does.)
    B. Diddy and Shannon Freeman like this.
    01-10-2018 04:13 PM
  15. Shannon Freeman's Avatar
    I have no call recorder ever installed so that's not ot. I will start uninstalling apps asap to figure out which has caused the bug. Thank you so much for yall answers.
    01-10-2018 09:05 PM
  16. Shannon Freeman's Avatar
    Thank you. Working on uninstalling 3rd party apps asap.
    01-10-2018 09:06 PM
  17. Shannon Freeman's Avatar
    Yes Dano it worked without cracking noise on safe mode
    01-10-2018 09:06 PM
  18. Dano1200r's Avatar
    Yes Dano it worked without cracking noise on safe mode
    I think that your app reduction will find the culprit. Something with microphone permissions is where I would start.
    B. Diddy and Shannon Freeman like this.
    01-10-2018 09:17 PM
  19. Shannon Freeman's Avatar
    Yes it worked 100% I deleted all apps just to get it over with instead 1 by 1. Thank you!
    B. Diddy and Dano1200r like this.
    01-11-2018 01:25 PM

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