Can't hear sound in my mobile

[Android Central Question]

I have moto g3 turbo.i cant play music and videos and i cant hear the sound i tried sound about but it didnt work for me.help me to solve this problem

 

[B. Diddy]

Welcome to Android Central! Does it work using wired or Bluetooth headphones/speakers? Are you sure the Media volume slider is turned up? Remember that there are 3 separate volume sliders, for Media, Alarms, and Ringtones/Notifications.

 

[Thirunavu]

Welcome to Android Central! Does it work using wired or Bluetooth headphones/speakers? Are you sure the Media volume slider is turned up? Remember that there are 3 separate volume sliders, for Media, Alarms, and Ringtones/Notifications.

Yeah...3 volume sliders are maximum...But i can't hear anything sometimes...It is not working on anything...

 

[B. Diddy]

What about in Safe Mode? https://motorola-mobility-en-in.cus...prod_answer_detail/a_id/109225/p/30,6720,9584. If it still happens in Safe Mode, then it's a problem with either the firmware or hardware. You'd probably have to bring it to a repair shop.