1. txbluebonnet's Avatar
    I have a Moto G4 plus and am having ghost typing issues like crazy. Tech support has said the next step is to completely reset the phone. I need to back everything up before I do that. It's currently on Android 7 and will be on Android 6 when it's reset. Any suggestions for an app that will backup to SD card and then let me restore? I need SMS, MMS, all WhatsApp, bookmarks in Chrome and Firefox.

    Thanks for the help!
    01-23-2018 08:28 AM
  2. djrakowski's Avatar
    SMS & MMS (plus call logs) can be backed up and restored with SMS Backup & Restore or My Backup.

    Chrome bookmarks should be synced to your Google account. Go to Settings->Accounts->Google, then select your primary Google account and enable "Sync Chrome." Then, open Chrome, then tap the three vertical dots in the upper right to open the menu. Scroll to Settings, tap your name at the top (this should match your primary Google account). Tap "Sync" and then select the options you want to back up to your Google account.

    Firefox has its own syncing capabilities, too, but you'll have to create an account with them in order to manage it.

    Do the following for WhatsApp: open the app, then open the three-dots menu in the upper right and select "Settings." Tap "Chats," then "Chat backup." That's where you'll find the option to back up your chats to Google Drive.

    How are you planning on getting the phone to roll back to Android 6? Resetting to factory defaults doesn't revert to pre-update versions of Android - it just erases internal (and if you choose, external) storage devices.
    01-23-2018 08:36 AM
  3. txbluebonnet's Avatar
    I thought it would automatically go back to version 6 with a reset. Good to know it will stay at 7. Will try the info you gave this evening. Thanks!
    djrakowski likes this.
    01-23-2018 09:27 AM

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