1. Android Central Question's Avatar
    I bought an s6 at a used phone place I added my service to it an cannot get past the samsung account.. says my info is not correct
    01-25-2018 08:12 PM
  2. chanchan05's Avatar
    It's a Samsung lock, like the Google FRP or Apple lock. You have to contact the original owner to get him to remove it. The only ways that happen is if the owner forgot to disable it or the device was stolen.
    B. Diddy likes this.
    01-25-2018 08:41 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! If you can't contact the previous owner, then bring the phone back to the store where you got it and show them the problem. If they can't help you, then ask for a refund or exchange.
    01-25-2018 08:50 PM

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