1. Android Central Question's Avatar
    I cannot access my google account, have forgotten password, and cannot get into account, recovery no good either, am told cannot verify the account is mine. Problem I cannot purchase anything from playstore, like add ons boosters etc for games like candy crush, although I have set up another account with another email, whenever I try to purchase it defaults to my google account request for password, which I do not have. My debit card is linked as well. help please. Someone must know how to get around this issue.
    01-26-2018 03:02 PM
  2. SpookDroid's Avatar
    For in-app purchases you need to unlink your original Google account from the game. Check the Google Play Games app or sign-in section of the game you're playing and check that they're signed into the second account, not the first. That, of course, will probably mean you'll lose progress saved in the first account, though, depending on how the app handles cloud saves/account data.

    Also make sure you remove the original Google account from your phone from the Accounts section.
    01-26-2018 03:19 PM
  3. Rukbat's Avatar
    And as soon as you can access the play store, install a password safe, so you won't forget it again. Then you only have to remember one password (which you can write down and keep in your sock drawer) to access all your passwords. LastPass Password Manager is good, but I prefer Keepass2Android Password Safe - there's a version for everything out there (if you need passwords on your PC, phone, you use both Windows and Linux, etc.)

    You should never use the same password for two different things, and with a oassword save you don't have to. (You also, at least with KeePass, have a password generator that can generate passwords up to 20 characters long, mixed upper and lower case letters, digits and special characters. That's a military strength password.)
    01-26-2018 03:57 PM

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