1. Android Central Question's Avatar
    I am currently locked out of my phone. I don't remember the password to get into it. Is there anywhere to call or any help on how to get into it without having to do a factory reset? Have a new phone already but want the pictures off of the phone. Any hope?
    Kristy
    01-28-2018 02:15 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which phone? On some older phones, if you fail the unlock enough times, it might ask for your Google account and password. But most newer phones don't do this. If it's a Samsung phone, you might be able to remotely change the password using Find My Mobile: https://findmymobile.samsung.com/

    Otherwise, you're stuck. There's no way to recover a password -- that would render it a fairly useless security measure.
    01-29-2018 01:32 AM

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