1. Android Central Question's Avatar
    USB debug is on.
    I can't turn my phone, it doesn't go past the Samsung screen. When I put on USB it is only charging. How can I access my photos and files? Please help
    02-04-2018 07:11 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! See if you can boot into Recovery and wipe the cache partition: https://support.t-mobile.com/docs/DOC-28028.

    If you can't get it out of that logo screen, you won't be able to access the data on the phone. This is why it's important to keep data backed up or synced somewhere on a regular basis.
    02-06-2018 01:38 AM

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