1. Android Central Question's Avatar
    Hi,

    This afternoon I needed to give my Sony Xperia Z3 compact an Factory Reset because my camera isn't working anymore. It's a known problem but one of the solutions was to back up everything and give your phone a factory reset. So I did.
    Unfortunately my camera is still not working, but my data from my apps (for example Keep and Documents) are also gone! They are connected with the same Google account as before but it doesn't see any data.
    What am I doing wrong here?

    It would be much appreciated if someone could help me, because I'm lost here.
    02-04-2018 11:43 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! The easiest thing to check would be to go to Google Keep and Google Drive on your computer browser (while logged in with the same Google account, obviously), and see if those documents are there.
    02-06-2018 01:17 AM

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