1. Android Central Question's Avatar
    Hello, I just got a Samsung Galaxy S7 Edge today and I've been having some issues with it. Every time I factory reset the phone, it goes through the regular cycle. Language, WiFi, but then instead of asking me for my account information, it asks for the previous users. How do I fix this?
    02-05-2018 01:08 AM
  2. Tim1954's Avatar
    The previous owner has to sign the device out of all accounts associated with the device. The imei number is recognised and will not work until they do this regardless of how many times you factory reset it.
    This is the danger of buying used phones..
    Conversely, if you are selling one, sign out of everything before you reset. Then drill a big ugly hole in the middle of it and toss it in the appropriate bin...
    02-05-2018 01:12 AM

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