Email app not working

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Android Central Question

I have a samsung galaxy a5 2017. I'm using the email app that comes with the phone. I have 2 hotmail accounts. One that works fine and I've had set up since I got the phone. I just added the other account a few days ago and can't receive or send any emails. It gives me this error message "you may have emails that have not yet been retrieved from the server."

I had this message before with my first account with the junk mail file. I ended up falling samsung and they helped me fix it. I can't remember what they told me to do but I remember it being super easy to fix.

I've looked through all my settings and nothing has been working. Sync is on.
 

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