A
Android Central Question
Help!
I just got a replacement phone on insurance, same make same model as before (HTC 10). The last one was backing up fine, but it doesn't seem to have been linked to a HTC account. The new phone asked me to log into my HTC account to restore it, so I set one up with the email address linked to the google drive account, but I'm still not able to access the backed up files via the HTC restore app, and I can't find another way to get them from Drive to the phone.
Any suggestions? I've been googling for hours so now I feel like I have to find a solution...
I just got a replacement phone on insurance, same make same model as before (HTC 10). The last one was backing up fine, but it doesn't seem to have been linked to a HTC account. The new phone asked me to log into my HTC account to restore it, so I set one up with the email address linked to the google drive account, but I'm still not able to access the backed up files via the HTC restore app, and I can't find another way to get them from Drive to the phone.
Any suggestions? I've been googling for hours so now I feel like I have to find a solution...