1. Android Central Question's Avatar
    I would really appreciate some help
    02-15-2018 02:49 PM
  2. belodion's Avatar
    I personally would hold Power to shut down the phone, then boot into Recovery for a Cache Partition wipe. I'm not sure that that is good advice however, so wait for a few more replies.

    That cannot be done on all phones, but you haven't said what yours is.
    02-15-2018 05:34 PM
  3. B. Diddy's Avatar
    Welcome to Android Central! Which phone? If it's frozen on the system update, and you can't do anything else, then something has gone wrong with the update process. Your only option right now is to force a shutdown, as suggested by @belodion, and hope it can boot up normally. Most Android devices can be forced to shut down by pressing and holding Power for about 20 seconds (except Samsung, which is Power and Vol Down for 20 seconds).

    Was this an official system update pushed over-the-air, or did you download it yourself from some website and install it manually?
    belodion likes this.
    02-15-2018 05:38 PM

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