1. Android Central Question's Avatar
    Checked in few service centre, unforfunatly got replay saying that it might be software problem since I have purchased phone in other country they cannot help me. Kindly help .
    02-19-2018 06:14 AM
  2. belodion's Avatar
    I don't know what tests they did, and you haven't told us that, but from your description it could be a hardware or software failure. The first thing to check is the battery, but perhaps that has been done already?
    02-19-2018 06:31 AM
  3. Rukbat's Avatar
    Did it eventually turn back on? Maybe after charging it for a while? If so, it would be a bad battery. (Phone batteries can develop dendrites when they're at 100%, so the fact that it was at 75% wouldn't matter. And a large enough dendrite would short the battery long enough to shut the phone off.)

    If they couldn't bring the phone back into operation, I can't see how they could determine that it was a software problem. They could guess, but they'd most likely have been wrong.
    02-19-2018 05:04 PM

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