1. Android Central Question's Avatar
    one day i left my Samsung A5 2017 on charge and it was working normally after o tried to check my phone it was jamming i i restarted my phone and it was stuck on the logo after many attempt it turned on but the screen turned black i tried to go to the recovery mode and i can't access it and some times when i try to go to recovery mode it give installing system update before it show 100% it restart again and its stay jamming on the logo i really don't understand this error
    02-20-2018 01:26 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! It could be a firmware or hardware failure. Are you able to boot into Safe Mode? How do I use Safe Mode on my Galaxy A5? | Samsung Support UK. Also, if you have an SD card inserted, try taking that out.
    02-20-2018 02:48 PM
  3. shadow2356's Avatar
    i put a new firmware with odin but the problem stay the same and i don't have any sd card on the phone
    02-20-2018 03:39 PM
  4. B. Diddy's Avatar
    Was it stock firmware for that exact variant? If so, then my guess would be a problem with the motherboard, unfortunately.
    02-20-2018 08:20 PM

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