1. Android Central Question's Avatar
    I want to listen to my music, but its frustrating. I shouldn't have to turn off my phone and restart in order for my music to stop playing. There is probably a simple solution, but I can't figure it out.
    02-21-2018 09:47 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. If you pull the notification shade down, does a swipe it aside, does it stop?
    02-21-2018 09:54 AM
  3. Paul Owens1's Avatar
    Below your notification area, you'll see Amazon playing. It will have a cross at the end. Press that to close it. Job done.
    02-21-2018 10:14 AM
  4. Rukbat's Avatar
    In any music app there should be a stop button (where the play button was when the app wasn't playing music). Tap that and the music will stop. Many apps also show that button in the notification.
    02-21-2018 03:45 PM
  5. Berry me a G's Avatar
    Im having the same problem as in once I start the amazon music I cant close it unless I force close the app. I cant find any "x" or other word that I can click on. Without force closing App the Amazon music icon always stays in my top notification zone. ..Is anyone else experiencing this?
    04-09-2018 11:47 AM
  6. Rukbat's Avatar
    There should be an icon when you first run the app that's a triangle pointing to the right (the universal "play" symbol). When you tap that the music plays, and the icon changes to either 2 bars (the universal "pause" symbol) or a square (the universal "stop" symbol). Tap that and the music should stop. Then tap the Back button (of the phone - there's none in the app), and the app should close - with no music playing.
    04-10-2018 04:17 PM
  7. Ness S IT's Avatar
    On my HTC U11 there is no x or exit button visible. Tapping back doesnt work nor does opening the recent app tiles and closing there. Only way to close the app is to Pause the current music open the notifications area then swipe the "Now Playing" notification either left or right, doesn't matter, the app will then close.
    05-25-2018 07:34 AM
  8. Rukbat's Avatar
    Have you tried the menu? It may have a Quit or Exit option. An app with no way to exit or close with the back button may have other missing things too. (Not having the music stop when you exit the app is normal - you stop the music [or pause it], then hit the back button. That's standard, so you can hear the music when you're running another app. Running another app means exiting the music app.)
    05-25-2018 01:19 PM
  9. JakeRake1911's Avatar
    I was having the same problem. The notification doesn't swipe to exit the application, but then I noticed a small caret at the top of the notification. I tapped that upward caret and then the notification did swipe to close the app.
    05-28-2018 08:11 AM
  10. zitsky's Avatar
    Here's what I did. I played music again then stopped it. Then I had a notification in the notification area from the Amazon Music menu. *THEN* I swiped right in the notification area and *THEN* I was able to make the Amazon Music notification go away. This doesn't work unless there is a number on the icon for Amazon Music (e.g. 1,2,3)
    06-07-2018 02:27 PM
  11. MARTIN LOPEZ3's Avatar
    I just had Google do it. I said hey google exit amazon music and it worked
    belodion likes this.
    08-02-2018 05:18 PM
  12. familyman02's Avatar
    STOP first... THEN close. Why can't CLOSE mean CLOSE? There is much confusion over at amazon. Took. Me. Months. to find this out. why can't close mean close, why can't close mean close....
    08-03-2018 07:24 PM
  13. beejer252's Avatar
    I have the same problem and I am listening on my ipad. I also plan to listen via Alexa.I do not see the notification box, or any carrots. I’m not even selecting a song to play, yet music is playing. I was in the process of ‘adding’ songs to playlist, but some played without my selecting to Play. The only way to stop is to sign out of the app all together which they suggest not doing, but otherwise it plays in background. Very frustrating.
    12-15-2018 04:13 PM
  14. jmsnyc's Avatar
    I am still having the issue , its 2020. The carat just expands the notification. Cannot remove by swiping. The settings will stop notifications permanently but that is not the goal here
    06-09-2020 05:20 PM
  15. B. Diddy's Avatar
    I am still having the issue , its 2020. The carat just expands the notification. Cannot remove by swiping. The settings will stop notifications permanently but that is not the goal here
    Which phone do you have? I just tested it on my Pixel 3 XL -- if I start playing a song and then go to the homescreen, the music is still playing. I swipe down the notification panel and tap Pause on the Amazon Music controls to pause the music, then I swipe the notification away. That doesn't work for you? Remember, you have to pause the music first before you swipe the notification away.
    06-09-2020 11:50 PM
  16. jmsnyc's Avatar
    Which phone do you have? I just tested it on my Pixel 3 XL -- if I start playing a song and then go to the homescreen, the music is still playing. I swipe down the notification panel and tap Pause on the Amazon Music controls to pause the music, then I swipe the notification away. That doesn't work for you? Remember, you have to pause the music first before you swipe the notification away.
    s10+, does not swipe away when paused - have to go to task mgr
    06-10-2020 05:27 PM
  17. B. Diddy's Avatar
    That's odd. @mustang7757, can you check Amazon Music on your device?
    06-10-2020 07:17 PM
  18. mustang7757's Avatar
    That's odd. @mustang7757, can you check Amazon Music on your device?
    Yeah give me a second to download , what I'm looking for ?
    06-10-2020 07:28 PM
  19. mustang7757's Avatar
    It swipes away when paused in pull down notification panel .


    Edit:. Note 10+ any other devices u like me check?
    B. Diddy likes this.
    06-10-2020 07:33 PM
  20. hallux's Avatar
    Not surprisingly, it also works on my Pixel 2 XL.
    @mustang7757 start playing a track, then hit the home button or back out to the home screen. Swipe down on the notification shade (do it too quick and it won't display the card for Amazon Music), try to swipe it away. You should get the gear for settings for that notification. Now pause the music and try swiping away again. It should swipe away, not show the gear for notification settings.

    Well, it took me so long to type that you figured it out before I finished!!
    B. Diddy likes this.
    06-10-2020 07:34 PM
  21. mustang7757's Avatar
    Not surprisingly, it also works on my Pixel 2 XL.
    @mustang7757 start playing a track, then hit the home button or back out to the home screen. Swipe down on the notification shade (do it too quick and it won't display the card for Amazon Music), try to swipe it away. You should get the gear for settings for that notification. Now pause the music and try swiping away again. It should swipe away, not show the gear for notification settings.

    Well, it took me so long to type that you figured it out before I finished!!
    Lol..yeah mine swipes away
    06-10-2020 07:39 PM
  22. B. Diddy's Avatar
    Strange that it doesn't work on @jmsnyc's S10+. Can you show us a screenshot of what the notification looks like?
    06-10-2020 08:47 PM

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