Welcome to Android Central! Using Google Translate: "I bought susan for wish and I can not use it
When I install watts, ask me to update the pley stor but I could not ask how to reset it please" (Sorry for the poor translation.)
I'm guessing that you bought a Susan phone and are having trouble accessing the Play Store. If that phone was intended for a region where Google services are not supported (like China), it's not Google Play certified, which means the Play Store probably won't work. You can always try to sideload the Play Store apk as well as Google Play Services, but this usually won't help.