Sumsung keyboard has stopped working

[Android Central Question]

My phone was off and I turned it on and the keyboard wouldnt pop up. So I cant get into my phone. (Galaxy Core Prime). I got the 'unfortantly the samsung keyboard has stopped' and I have tried resetting it but nothing works. Any suggestions

 

[B. Diddy]

Welcome to Android Central! Do you mean you did a factory reset, or you just powered off and powered back on again? Does this happen in Safe Mode as well? https://support.t-mobile.com/docs/DOC-27539