1. Android Central Question's Avatar
    I've had my Pro12 for about a year and I truly love it and use it every day. It has not been dropped or gotten wet. I have had to keep it on the charger for the last couple of months because it will not hold a charge very long. A couple of days ago it would not boot past the logo screen. I tried to reset it, but still no luck. Any ideas, I really don't want to give up on it?

    Thanks,
    Sylvia
    02-25-2018 02:28 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Does it stay stuck on the logo until you unplug it, or does it go in a bootloop? If it loops, the battery is probably on its last legs and needs to be replaced.

    Otherwise, try booting into Recovery and wiping the cache partition. Follow the steps here, but make sure you select Wipe Cache Partition instead of Wipe Data: Pro12 | I forgot my tablet's password
    02-25-2018 05:58 PM

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